What is automation ?
Automation consists in making systematic operations requiring human intervention. It assists humans in doing all the simple and repetitive tasks which still require precision and rigor. The purpose of automation is twofold: first, it increases the productivity of your company by freeing up time for your collaborators, and then it transforms their jobs.
It enables them to do manier strategic activities with greater added value. So we will therefore seek for important gains in productivity. The first consequence of those gains: an improvement of the competences of your employees which may give them the opportunity to move on to a more highly qualified job. Automation can avoid potential omissions and human mistakes, thus reinforcing the foundations of your company.
Indeed, automating your tasks with a low added value helps you to strengthen your foundation. And this is a good start for the development of a sustained growth. It will avoid everything to collapse like a house of cards. Technically speaking, the automation of tasks is transposing the human know-how in an automated system: we talk about processes automation.
A process is an organized system of activities using resources (information) to transform inputs into outputs. This will all result with the product.There are 3 ways to consider automation:
The first one automates actions thanks to a series of instructions while the second one examines the action performance before doing an action. The last one offers the most suitable solution building on their capacity to automate the diagnostic process.
What are the tasks to automate ?
We will evoke here what are the strategic tasks that we can automate.
To start with the most common, let’s talk about Marketing Automation. Indeed, companies are increasingly using process automation thanks to scoring systems and scenario implementations. It enables you on average to increase your revenues by 187%, according to Hubspot, leader in this field.
Now let’s proceed to the back-office tasks. From the dunning of your clients to the management of the expense reports, without forgetting the payments, all these functions can be largely automated.
Start with your client’s dunning. Dunforce created the first virtual assistant which sends and duns your invoices just as if it was you. No more mistakes and omissions, you strengthen your financial foundations! Don’t forget that your clients are your first financial source.
Regarding the payment, Payfit simplifies this time-consuming HR process by automating the creation of the pay slips.
Another tool for the HR part but which also promotes the cohesion of the company as well as the motivation is Lunchr. It has just launched in the meal voucher market and it offers an application to order your favorite meals in your favorite places. No more manual distribution of paper that we lose as the credits load automatically in the application! Want more? you can have a credit card in case you don’t have anymore battery on your cell phone!
The list could be very long, but, to simplify, all repetitive task and routine processes can be automated. The point is not to wonder whether you will automate these processes but when you will do it.
Transform the way of working
Automation is not new. On the contrary, it is already very much a part of our daily life. Since the invention of the wheel, human beings have been looking for a way to optimize their works by automating their tasks. Automation helps them getting rid of the most boring tasks to let them focus on the essential. It assists the human without replacing him.
Why is automation in the heart of heated debates ? Indeed, it is often perceived as a threat for our jobs. It is legitimate to ask what will become our human resources if every task becomes automated. However, it not because domestic appliances appeared in the 50’s that the cleaners disappeared. Automation enables the substitution of several tasks, but also offers the possibility to propose new and better services, leaving thus more time for the strategic and commercial part of the company.
- What are the positive effects?
The automation or the artificial intelligence won’t have only bad impacts on our jobs as would suggest popular misconceptions. Everybody remembers the introduction of computers in companies in the 80’s and all the progress that followed. This revolutionary tool has completely transformed the way we work. It is the same for automation which will help the employees in the execution of their activities by enabling them to do more interesting or more motivating tasks.
Now, we are at an inflection point where artificial intelligence, robots and algorithms learn and adapt themselves, to more and more accessible costs and start opening to everyone. Not only are they repeating the same pre-programmed and stiff sequence of the old programs, they also help us to take better decisions, to be better informed and above all to have a better control of our different processes by deeply understanding our client.
In digitizing themselves entirely, companies continually generate precious data thanks to software, their bots, digital platforms and algorithms. Once their data are exploited, they can develop new capacities: to learn, predict, prescribe, personalize.
Indeed, the digitalization will simply create an enormous database which will just have to be transposed in an automated system. The more information an automat will have, the manier tasks he will be ready to automate.
The automation transforms jobs in their content, brings a new way to communicate, to collaborate or to coordinate at work. It is increasingly present in the professional world as well as outside and it also contributes to improve work experience.
With automation, the relationship Human-Machine is reinventing itself. Now, our challenge is to gather all the conditions to innovate with it!